Refunds & Exchanges
I hope you are thoroughly happy wearing your new piece of Janet Lasher Jewelry as much as I enjoyed making it.
Jewelry cannot be returned for a refund, but if you decide that what you have ordered is not right for any reason, within 14 days of receiving your purchase, I will extend a store credit in the full amount of your purchase, less any shipping charges.
Before making any return, you must always contact me. This way we can go over the return process and I can be waiting for your return and expedite it as quickly as possible.
You will send it back insured and pre-paid. The piece(s) must arrive in my studio within 10 days of you receiving the order.
The piece must arrive unworn, in pristine condition, in the original packaging and with the receipt.
Delivery & Shipping
I usually ship within three days. If I anticipate a delay, I will have a post on the website and/or I will contact you via email.
If you need your item sooner (or later) than that, I will be happy to accommodate you. Please contact me with any specific instructions or requests.
I ship US Priority Mail 2-Day. If you should need your order shipped faster contact me.
Domestic shipping & insurance are calculated based on the weight/ size and value of the item and is calculated in the cart at the time of check-out.
International Shipping will be made by special arrangement.
All jewelry in my collections are hand fabricated. As with any product, natural wear and tear or an accident might result in a piece of jewelry becoming damaged or broken. Please contact me and send images and details of the damage. We can discuss sending the piece back to the studio for evaluation. Once I can look at the piece, I will contact you and we will determine what course of action to take. Depending on the course of action the repair process may take 2-8 weeks and, depending on the situation, may have an associated charge.
All personally identifiable information like names, addresses and email addresses are collected when you voluntarily submit it on the website. You will be automatically added to our mailing list.
None of your information be shared with anyone. You can opt out of at any time. If you ever decide you don't wish to receive emails from us, just drop us an email and ask to be removed from our mailing list.
- Visa, MasterCard, American Express, Discover
- Offline Payments - only by prior arrangement contact me first.
If you are interested in wholesale terms please contact me directly. You can click below and send me an email. As my studio makes one-of-a-kind pieces, your preferences are very important to me and I will work with you to provide pieces that are selected for your customers in mind.